An unknown error occurredĮntourage Identity lets its users create more than one account to access email contacts, calendar entries, tasks, journals, etc., but all identities (alternately database) are separate and unique, and each identity uses a different set of account settings, appointments emails and more. To try to fix the problem, rebuild the database However, users may sometimes encounter one of the following messages: Entourage 2008 for Mac is an updated version of MS Office with advanced features to manage and recover quick access to your data.